Privacy Policy

Overview

California Coast Plumbers, Inc. ("we," "us," or "our") is a commercial plumbing contractor serving Southern California. We respect your privacy and are committed to handling your information responsibly.

This policy explains what information we collect through our website at californiacoastplumbers.com, how we use it, and what rights you have. It applies to all visitors, prospective clients, and existing clients who interact with our website, contact forms, or service communications.

We are a service business — not a data business. We collect only what we need to respond to inquiries, schedule service, and improve our website. We do not sell your information.

Information We Collect

Information you provide directly

When you submit a contact form, request a quote, or reach out by phone or email, you may provide:

• Name and job title
• Company or property name
• Phone number and email address
• Property address or service location
• Description of plumbing issue or service needed

This is the information you actively choose to share with us when requesting service or asking a question.

Information collected automatically

When you visit our website, standard analytics tools collect non-identifying technical data:

• Pages visited, time on site, and referring URL
• Browser type, device type, and screen resolution
• General geographic location (city/region level, not street address)
• IP address (used for analytics aggregation, not stored individually)

This data helps us understand which pages are useful, where traffic comes from, and how to improve the site. It does not identify you personally.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to service inquiries. When you submit a contact form or call us, we use your information to understand your needs and follow up.
• Scheduling and dispatching. Contact and property details are used to coordinate service visits with our dispatch and field teams.
• Service documentation. We maintain records of work performed, including service reports, scope of work, and property details — standard practice for licensed contractors.
• Communication. We may contact you regarding service updates, appointment confirmations, estimates, invoices, or follow-up on completed work.
• Website improvement. Aggregate analytics data helps us understand traffic patterns, identify popular content, and improve the user experience.
• Email communications. If you subscribe to our mailing list, we use your email to send service-related content, company updates, or industry information. You can unsubscribe at any time.

We do not use your information for behavioral advertising, profiling, or resale to data brokers.

Third-Party Services

We use a limited number of third-party services to operate our website and communicate with clients. These services may process data on our behalf:

• Google Analytics & Google Tag Manager. Used to measure website traffic, page performance, and visitor behavior in aggregate. Google's privacy policy governs how they handle this data. We do not enable advertising features or cross-site tracking.
• Google Search Console. Used to monitor how our site appears in search results and identify technical issues. This processes search query data and crawl information.
• MailerLite. Used for email communications and mailing list management. If you subscribe to our email list, your email address is stored and processed by MailerLite under their privacy policy. You can unsubscribe at any time via the link in any email.
• Google Business Profile. Our business listing on Google may collect reviews, questions, and interaction data. This is governed by Google's privacy terms.

We do not use retargeting pixels, social media tracking scripts, or third-party advertising networks on our website.

SMS & Text Message Communications

If you provide your mobile phone number and opt in to receive text messages from California Coast Plumbers, Inc., you may receive messages including:

• Appointment confirmations and reminders
• Service updates and technician arrival notifications
• Estimates, invoices, and billing communications
• Responses to service requests or inquiries

Important: Your mobile phone number and SMS opt-in consent will not be shared, sold, rented, or disclosed to any third party for marketing or promotional purposes. All SMS communications are used exclusively by California Coast Plumbers, Inc. to communicate directly with you regarding our services.

Message frequency varies depending on your interaction with our services.

Message and data rates may apply depending on your mobile carrier and plan.

Opt-out: Reply STOP to any message at any time. You can also call (714) 632-0170 or email contact@californiacoastplumbers.com. After opting out, no further messages will be sent unless you provide new consent.

Help: Reply HELP to any message, or contact us directly.

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• Service delivery. We may share property and contact details with our field teams and dispatch to coordinate and complete your service.
• Legal requirements. We may disclose information if required by law, subpoena, court order, or government request.
• Business protection. We may disclose information to protect our rights, safety, or property, or to investigate potential violations of our terms of service.
• Business transfer. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you before your information becomes subject to a different privacy policy.

Data Retention

We retain your information only as long as necessary for the purposes described in this policy:

• Service records. Work orders, service reports, and client records are retained for the duration of our business relationship and as required by California contractor licensing regulations.
• Contact form submissions. Retained for the purpose of responding to your inquiry and any resulting service work.
• Analytics data. Aggregate website analytics are retained according to Google Analytics' standard data retention settings.
• Email subscriptions. Your email address is retained in our mailing list until you unsubscribe or request removal.

When we no longer have a legitimate business need for your information, we delete or anonymize it.

Data Security

We take reasonable measures to protect information transmitted through our website. Our site is served over HTTPS, and our hosting infrastructure follows standard security practices.

Our website architecture is designed to minimize exposure. The public-facing site serves lightweight, pre-rendered output with no user-input processing, no CMS plugin layer, and no client-side data storage. Administrative functions operate on a separate, isolated subdomain.

No method of electronic transmission or storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately.

California Privacy Rights

As a California-based company serving California residents, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Your rights under California law:

• Right to know. You can request what personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to delete. You can request deletion of your personal information, subject to certain legal exceptions (such as information we need to retain for contractor licensing compliance).
• Right to correct. You can request correction of inaccurate personal information we maintain about you.
• Right to opt out of sale. We do not sell personal information. There is nothing to opt out of.
• Right to non-discrimination. We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us at contact@californiacoastplumbers.com or (714) 632-0170. We will verify your identity before processing your request and respond within 45 days as required by law.

Shine the Light (Civil Code § 1798.83): California residents may request information about any disclosure of personal information to third parties for direct marketing purposes. As stated above, we do not share personal information with third parties for marketing purposes.

Your Choices

• Contact forms. You choose what information to include when you submit a form. Required fields are marked — everything else is optional.
• Email. Every marketing email includes an unsubscribe link. Click it and you're removed. Service-related communications (appointment confirmations, invoices) may continue as necessary to complete requested work.
• Text messages. Reply STOP to opt out at any time.
• Analytics. You can block analytics tracking by enabling "Do Not Track" in your browser or by using a browser extension like Google Analytics Opt-out.
• Data requests. Contact us to request access to, correction of, or deletion of your personal information.

Policy Updates

We may update this privacy policy as our services or legal requirements change. When we make material changes, we will update the "Effective" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how your information is handled:

California Coast Plumbers, Inc.
4075 E La Palma Ave #H
Anaheim, CA 92807

Phone: (714) 632-0170
Email: contact@californiacoastplumbers.com